Trouble Shooting

Our Jumping Castles and equipment is reliable. In the unlikely event that you do experience a problem please follow these instructions. If you cannot correct the problem call 082 418 3555.

Jumping Castle Instructions

IMPORTANT

Children must not be allowed near the motor.
If an electrical extension is used it must be a triple wired, earthed cord.
Do not cover motor with bag or tight material – it needs air.
Do not leave motor in rain/water – it’s an electrical appliance.
Do not switch the motor on and off.
Castle should be at least 1 meter away from walls or objects that can damage the castle – NB clients pay for damages.
No pets, shoes, sharp objects streamers or food allowed on thecastle.
No adults allowed on the jumping castles – it will damage as it is not made for above 80 kg.
Adults are allowed on water-slides, gladiators and wave slides.
The air pipe feeds the air to the castle.
It needs to be securely attached to the motor so air does not escape.
The pipe must not be bend or twisted, this will restrict airflow to the castle.

Setting up the castle

Put the castle where you intend to use it.
Roll the castle out of the bag and look for the air pipe (long PVC pipe, castle).
Attach the motor to the air pipe and fasten tight. The motor must be upright - standing on its “leg”
Attach extension to motor – must be a tripled wired, earthed cord.
Plug extension directly into the into the power source and switch on electricity
The motor needs to run continuously for the castle to stay inflated.

Folding the castle

Remove motor from the castle.
Straighten the air pipe and hold so that the air can escape (tip: let someone walk on the castle and the air will escape faster.
Most castles with a pond have a short air pipe underneath the pond. Open this air pipe as well.
Fold all loose parts to the inside
Fold castle in such a way that it ends up narrow and long. same width as the bag)
Put bag underneath castle on the one side and roll the castle tightly towards the bag.
Once inside the bag close with the attached ropes.

Trouble shooting

Motor

Electricity keep on tripping when motor is switched on.
Motor starts but cut out.

Do the following to eliminate possible causes/solve the problem:

Take motor and plug directly into power source (no extension or other plugs) - if still problem.
Take motor to another power source and plug in.
Plug motor into power source – ensure that no other appliances use the same plug/line.
If you do use an extension ensure that the extension is a tripled wired, earthed cord, not longer than 15m

Jumping castle not stiff:

Check that the air pipe is attached tight to the motor – no air escaping.
Check that the pipe underneath the pond is closed properly
Ensure that air pipe is straight with no obstructions.
It is normal that bubbles and air escape from the seams.
Small holes is not a problem. If you can put 3 fingers in a hole please phone